JCM's Luxury Pet Resort

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READ BEFORE BOOKING

Facility Overview

DOG BOARDING

LUXURY SUITES

INDOOR / OUTDOOR RUNS

INTERACTIVE DAYCARE

CAT BOARDING

REQUIREMENTS & POLICIES

RATES

BOARDING & BATH RATES

HOURS OF OPERATION

WHY WE'RE DIFFERENT

NO CHARGE FOR AMENITIES

PICK UP & DELIVERY RATES

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"Home Away From Home"

Policies, Rules, & Requirements
 

We are a small, family run facility.
Drop off's, pick up's, and tours must be arranged during business hours and are by appointment only.
Arrivals outside of the pre-scheduled time frame may not be accommodated.
Tours are not scheduled one week before or one week after a holiday.

Our driveway / perimeter gate is electronic.

For our boarders additional safety, is kept closed during and after business hours.
It is only opened when a pet is dropped off or picked up.
 

 

BOOKING A RESERVATION

A $50.00 deposit may be required for new and existing clients booking during an upcoming
Holiday or Non-Holiday.
This deposit will be incorporated into the boarding total.
 
Holiday Cancellations: must be made at least 14 days prior to the arrival date in order to receive a full refund of the deposit. Otherwise, the deposit is non-refundable.
This includes same day reservations, and reservations made less than 14 days prior to arrival date. 
 
    Non-holiday Cancellations: must be made at least 7 days prior to the arrival date in order to receive a full refund of the deposit. Otherwise, the deposit is non-refundable.
This includes same day reservations, and reservations made less than 7 days prior to arrival date.

   We work by appointment:  At the time of booking we require a "time" when the pet is to be dropped off and picked up. If a time cannot be provided, the pet's reservation will not be confirmed.

We do not accept tentative booking.
Please view "Read Before Booking" for complete information.
NOTE:
We accept all breeds of dogs, and all temperaments. 
 
Young Puppies: We can accommodate puppies as young as 8 weeks. However, even though the chances are low, they are still at risk of infectious disease without their complete set of shots.

Geriatric Dogs: We have special areas set up just for geriatric dogs. These dogs are given the extra care, patience, and attention they deserve in their golden years.

Multi dog families: Dogs from the same household or from family members boarded together in the same enclosure qualify for the "additional dog discount." Dogs must be able to be fed together. If dogs need to be separated to eat, separate enclosures must be reserved. Each dog will be subject to full price.

Payment: Payment is to be made when pet is picked up. No pet will be released unless payment is made in full.
Type of payment is at kennel owners discretion.
 
Long Term Boarding: Clients boarding a pet 30 days or longer are required to pre-pay. If a pet is initially checked in without a definite departure date, even with the intention of boarding less than 30 days, a full 30 day payment must be made at time of check in. Any overpayment will be refunded.
A valid Credit Card must be provided for our file. Fees will automatically be deducted from the account at the beginning of each pay period. Payment is to be made when pet is checked in. Any over payment will be refunded.
If payment is not received, or credit card will not process on the due date, you will be notified by phone. If payment is not received 5 (five) days after due date, it will be assumed that pet has been abandoned and ownership of said pet relinquished. No further contact will be deemed necessary. At this point said pet will be surrendered to the local animal shelter.

Spay and Neuter: Dogs do not have to be spayed or neutered to board at our facility.

Baths: Dogs will receive a bath on their departure date if they have boarded more than 3 days and have participated in our Interactive Daycare. Dogs who go out individually, or with their kennel mate will receive a bath on their departure day after 5 days of boarding. Since dogs are not housed on concrete, but instead have an actual acre of land to run and play on, they are subject to get dirty and smelly. Cost depends on the size of the dog and coat type.

Fleas and Ticks: Pets entering our facility found to have fleas will receive a flea treatment at the owners expense. Pets found to have ticks upon entering our facility will not be permitted to stay.

Bedding: We accept bedding brought from home, provided it is washed and clean. We provide orthopedic beds for all of our guests. If your dog is prone to chew on his bedding, it will be removed from his enclosure.

Toys: One or two toys from home is fine.

Food: We feed Iams and Pedigree.
If your pet is on a different food, special diet, or on canned food, it is recommended that it be brought so as to prevent digestive upset. If bringing your pets food from home please put the required daily amount in labeled baggies. Also, provide a few extra bags incase you need to extend your pests stay with us.
There is no charge to feed your food or ours. Treats are also provided at no charge.

Sanitizing: We sanitize the area where your pet stays, everyday.  We also sanitize and steam clean all indoor areas before a new guest arrives.

We are not able to accommodate sick and injured animals.
We cannot board any animal that is up for adoption, or being rehomed, either by the owner, or an organization.
We are not able to take in, or house rescues, lost pets, or strays.

JCM's reserves the right to refuse the boarding of any animal at our facility.

 
 
Vaccinations:
NO PET WILL BE ADMITTED
WITHOUT A COMPLETE AND CURRENT SHOT RECORD.

Required Dog Vaccines:
DHAČLPP, Bordetella (kennel cough), and Rabies.

Required Cat Vaccines:
FCRVP, and Rabies.


Verification of valid and current (within 1 year) vaccination records will be confirmed by JCM's with the owner's Veterinarian prior to pet entering our premises.
We must also have a copy for our file.
(1 or 3 year Rabies vaccine must be specified.)
 

 

Dogs boarded longer than 3 days (interactive daycare), or 5 days (private yard),
will receive a bath on the return date.

Cost is determined by size and coat type.
 For pricing click Boarding and Bath Rates

 
 
 

Effective date: January 1, 2011


 
JCM’s Boarding Contract
Boarding Hours and Polices
"strictly adhered to"
 


HOURS: Monday - Friday: 9:00 AM - 6:00 PM Saturday: 10:00 AM - 5:00 PM • By Appointment Only

Closed Sunday ** and Holidays
"Closed Sunday" means that the boarding facility's office is not open.

The Office is Closed On Sunday.
However, since we live on site, your pet is getting the highest quality of care. 


Boarding Rates: Charges are based on a "per night" basis. Boarding rates are determined by the dogs weight.*See attached price list.* Dogs are weighted on a calibrated veterinary scale when they check in. We do offer discounts for additional pets from the same household and for long term boarding.

We do not accept pets for drop off or pick up before 9:00 AM Monday thru Friday, (10:00 AM on Saturday).

We do not accept pets for drop off or pick up after 6:00 PM Monday thru Friday, (5:00 PM on Saturday)

**If you are boarding your pet with us for the first time, you must arrive no later than 1 hour prior to our closing. This provides for adequate time to fill out our boarding contract, and allows your pet ample time to settle.

Home Pick up and Delivery: Arrangements can be made to have your pet picked up and or dropped off at your home, or pre-arranged meeting place, (Vet , groomer, etc). Pets will not be picked up or delivered unless verbal conformation is made on that day, prior to leaving. Cost of pick up and delivery is $30.00 and up (depending on location) each way. Sunday pick up and delivery (when available) is $85.00 and up (depending on location) each way. For a list of pick up and delivery charges click on "Pick Up and Delivery Rates.")  Home pick up and delivery is generally scheduled after our Pet Boarding Facility closes for the day. Pets picked up or dropped off "after hours" will not be charged for that night. There is no charge for pets picked up or dropped off at any of our Dog Training Class locations (Metairie, Westbank, Northshore) provided class is being held that night. If pre-arrangements have been made for pick up or drop off at class, and that class is canceled for whatever reason, and the pet is still to be picked up, there will be a minimum $30.00 charge (depending on location). If pre-arrangements have been made for pick up or drop off at class, and the owner doesn't show up, ie. forgot or got busy with other things, it will be the owners responsibility to make other arrangements to get the pet to us or pick up the pet.    

A copy of your pets shot record must be current (within one year) and provided to us for our files. No pets will be admitted without a complete and current shot record.

Once given, it takes 48 hours for vaccines to become effective. Make sure your pet is vaccinated at least 2 days prior to boarding.
Vaccinations:
Dog shots required are: DHA²LPP, Bordetella ( kennel cough), and Rabies.

Cat shots required are: FCRVP, and Rabies

Fleas and Ticks: All pets are required to have a flea treatment prior to boarding. Pets are checked for fleas and other parasites upon arrival for boarding. If pet is found to have fleas, a dose of Frontline Plus will be applied at the owner’s expense. *See attached price list.* Any pet found to have Ticks will not be boarded at this facility. If ticks are found after pet is dropped off, the pet will be brought to and boarded at either the owner’s Vet, nearest Vet clinic, or local Shelter.
Baths: Any dog boarded more than 3 days will receive a bath on the return date. Cost is determined by size and coat type. *See attached price list.*

Payment: Payment is to be made in full when pet is picked up. No pet will be released unless fees are paid in full. Dogs scheduled for home delivery (with no one home) must pre-pay for service. If you are unsure as to how long your pet will be boarded, you will be required to pre-pay for a 30 day period. Any overpayment will be promptly refunded. Type of payment: We accept personal checks, credit cards, money orders, traveler checks, bank notes, and cash. We do not accept third party checks. We do not accept post dated checks. There will be a $25.00 service charge on all NSF checks. Type of payment is at kennel owner’s discretion.
Long Term Boarding: Clients boarding a pet 30 days or longer are required to pre-pay. Payment is to be made when pet is checked in. Any over payment will be refunded. If payment is not received on the due date, you will be notified by phone. If payment is not received 5 (five) days after due date, it will be assumed that pet has been abandoned and ownership of said pet relinquished. No further contact will be deemed necessary. At this point said pet will be surrendered to the local animal shelter.

Note: Since this is a home based business, we ask that you respect our business hours for pick up or drop off. A large part of the work is done before and after business hours. You may call as often as you like to check on your pet. Messages are promptly returned.
We ask that you do not call before 9:00 AM or after 7:00 PM.

 

Updated 1-26-2013

For dog training information visit our Dog Training website:
www.jcmdogtraining.com

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